Help Library

if you are on this page and unable to see the left hand navigation bar for the help library, you can do one of two things to view exit your full screen and zoom out to less than 100% view on your computer (or) 2\ click on the 3 bars at the top right hand corner of your screen welcome! welcome to the hopscotch provider network we're so glad that you're part of the team to get start, you'll first need to complete your profile if you haven't already, you can access your profile under settings to complete your profile, you will need to input your personal information on the next tab, you will type in all the information we'll need to get your public profile up and running the information that you place here will be visible to the clients that are searching for services in the hopscotch directory upon launch you can make your profile live and indicate that you are now accepting clients prior to accepting your first client we will notify you of when you can log in and submit your direct deposit information you can also always come back and update your profile at any time after your onboarding call we will active your profile so that potential clients can view your profile in our directory at https //www joinhopscotch com/ once a client or a caregiver finds you and is interested in working with you, they will first request a consultation once a request is submitted, you'll receive a notification on the dashboard as well as an email (and sms messaging if you have activated this feature in your profile) you can see any active request and view the details under communications on your profile at this point, you can review the request and relevant client details and decide whether you'd like to accept or decline please respond to all requests within 24 hours if you choose to accept, you can reach out to the caregiver using the messaging feature or the contact information provided and schedule your first session from the active request upon scheduling, you'll be directed to select the c p t code and other relevant appointment details you will be reimbursed for your session after you have verified your session, locking your notes, and according to your hopscotch contract terms and based on the cpt code used for that session after the first appointment has been scheduled, the client will be added to your client's list and you can continue to communicate with the caregiver through the messaging feature caregivers will also be able to message you in between sessions through the messaging feature on their family portal you'll receive an in app and email notification anytime a caregiver messages you back if you've scheduled a telehealth appointment, you can visit the homepage or a calendar to start the appointment the platform is integrated with zoom so that when you launch a virtual visit you will need to download the zoom app prior to your session as you launch your visit you'll notice the zoom application will open you can navigate zoom as you normally would with its full functionality, including screen sharing, screen recording, etc , whether telehealth or in person you can always view our complete content library under the activities tab or on the homepage to find engaging and interactive content for your session once the session is complete, you'll simply need to verify the details of that session and submit we'll take care of the rest you can view any appointments that require your verification on the homepage or in the payments tab any upcoming payment details, caregivers and or clients can join the session by logging into their hopscotch dashboard and clicking begin or you can email the zoom link directly if you'd prefer our goal is to make sure you have everything you need to provide the highest level of care to the clients that you serve if you have any questions or concerns, reach out to us at welcome to the hopscotch family " getting started accessing your profile you can access your profile by selecting complete profile on your provider homepage your profile can also be accessed by visiting the settings tab updating and activating public network profile begin by visiting the settings tab and selecting provider network you can update your information by selecting the sections under public profile here you will be able to update the information that is visible in the directory you can always show or hide your directory using the toggle that says show me in the hopscotch provider directory managing consultations fielding consultation requests when a caregiver requests a consultation, you will receive a notification you can access the details of the consultation through the notification itself or by visiting the communications tab and selecting consultation requests here you will find your active consultation requests beginning with the most recent you then are able to either accept or decline the request beginning therapy client follow up after reviewing the details of the consultation, you may choose to either accept or decline the request if you accept the request, your next step will be to contact the caregiver using the information provided in their submitted request if you feel you have sufficient information to schedule their first appointment, you may message or email the caregiver to schedule their first appointment if additional client information is desired, you are welcome to provide the caregiver with a 15 minute phone call to further discuss the presenting concern this is a non billable client contact before the first appointment hopscotch will provide the caregiver/client with the following forms to review and sign hopscotch services agreement mental health treatment informed consent if there are any additional self developed forms or documents that you prefer that your clients review, complete, or sign (ie release of information, intake questionnaire), you can upload and send it to them prior to the first appointment we encourage that you inform the caregiver of any documentation that they can expect to receive from you and provide them with more information about what to expect during the intake session updating availability (no longer accepting clients) if you want to update your availability for your public profile, you begin by visiting the settings tab and selecting provider network here you can turn off the button that says “i am accepting new clients” this will notify visitors of your public profile page that you are not currently accepting clients, and they will not be able to request a consultation payment setting up direct deposit (payments) to input your bank information, you begin by visiting the settings tab and selecting provider network under payment settings, you can enter and confirm your banking information verifying for payment once a session has been completed, you will be prompted to verify the details of the session and submit you can also visit the payments page and verify payment for a specific session under action required accessing payment information all information related to your payments can be found under the payments tab here you will find your payment summary, monthly revenue, and payment history you will also be able to view and attend to any outstanding payment verifications